Turtle Back Zoo
The following policies are designed to ensure your understanding of, and satisfaction with, the membership reservation process on turtlebackzoo.com and zoologicalsocietyofnj.org. By purchasing tickets or reserving event/class/entrance admission through turtlebackzoo.com or zoologicalsocietyofnj.org, you are agreeing to be bound by these policies. These purchase policies may change at any time, and such changes shall be effective upon posting. By using this site you agree to be bound by such changes when they take place. Membership Reservation Policies: Membership reservations secured through turtlebackzoo.com and zoologicalsocietyofnj.org are non-refundable, non-exchangeable and non-transferable. Visitors must upon arrival adhere to the following requirements for final admission onto grounds; 1) Wear face covering over nose and mouth (not provided by establishment) 2) Have a temperature of under 100.4 degrees Fahrenheit. Medical documentation must be presented to be able to override either requirement. All membership entrance reservations must be made through zoologicalsocietyofnj.org. Individual tickets may be purchased at turtlebackzoo.com. Turtlebackzoo.com accepts the following forms of payment: MasterCard, VISA, American Express, and Discover. Cash, check and purchase orders can only be accepted in person at Essex County Turtle Back Zoo’s Guest Services Office. Your reservation will be followed by a confirmation via email. This confirmation email itself is not your ticket. All attached documents within the confirmation email serve as the purchaser’s admission tickets. Lost or damaged tickets may be recovered at specified ticket windows if provided with the order confirmation number from the purchaser’s confirmation email. Picture identification may be required to complete this recovery. Essex County Turtle Back Zoo is open every day except Thanksgiving, Christmas and New Year’s. Essex County Turtle Back Zoo reserves the right to change admission hours and/or operating days without advanced notice to the purchaser. The reservation ticket is only good for the date and time specified on the confirmation ticket. Essex County Turtle Back Zoo is not responsible for lost, stolen or damaged property and accidents or injuries occurring to any person or property. The ticket holder grants Essex County Turtle Back Zoo to use his/her photograph or likeness without further compensation. We may refuse admission or expel any person whose conduct is objectionable.